Refund policy

Last updated: October 30, 2026

We want you to love your US Scrub set. If it isn't right, you can return it within 30 days of delivery.

Retail returns

- Items must be unworn, unwashed, and in original condition with all tags attached.

- To start a return, contact us at liza@midthrust.com with your order number. We'll reply with return instructions and the address to send your items to. Returns sent without contacting us first may not be accepted.

- You are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect. Original shipping charges are not refundable.

Wholesale orders

Wholesale orders (12 or more pieces at wholesale pricing) are final sale and cannot be returned or exchanged, except for items that are defective, damaged, or incorrect.

Defective, damaged, or incorrect items

Please inspect your order when it arrives and contact us within 30 days of delivery if an item is defective, damaged, or not what you ordered. Include your order number and a photo. We'll make it right with a replacement or refund, and we'll cover the return shipping.

Exchanges

The fastest way to get a different size or color is to return the item you have and place a new order for the one you want.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds are issued to your original payment method, usually within 10 business days. Your bank or card issuer may take additional time to post the refund.

Non-returnable items

Items that have been worn, washed, altered, or that are missing tags, and sale or final-sale items, cannot be returned.

Questions